Measuring Immaterial Capital for Organizations Using Multicriteria Reference Point Model

The identification of crucial knowledge to be capitalized and especially crucial tacit knowledge is a complex process because knowledge cannot be measured quantitatively. In this paper, we propose a methodology based on multi-criteria decision aid for evaluating knowledge that needs to be capitalized using a non compensatory aggregation procedure based on reference point model. Our method allows taking into account the decision makers’ preferences that can be different or even contradictory while exploiting and managing their multiple points of view to evaluate knowledge.